Thank you for choosing Red Rock Tileworks. Please read and sign our Conditions of Sale prior to purchase. It is essential that you and your installer or other agents are aware of the unique logistical and technical issues associated with any tile purchase, delivery, and installation. This document is a contract, so please read it carefully. If you have any questions, feel free to contact your Red Rock Tileworks associate.
Scope of Work:
Red Rock Tileworks, LLC. is not a contractor and does not perform or contract for the installation of any product. As a courtesy to its clients, upon request, Red Rock Tileworks, LLC. will provide a list of local tile installers referred to us by our clients. This list serves as a recommendation only. The final decision on which installer to hire is made by the purchaser. Generally accepted industry guidelines, including but not limited to the most current version of Tile Council of North America Handbook for Ceramic, Glass and Stone Tile Installation, must be adhered to in the absence of specific instructions.
Quantities:
All quantities must be verified in advance of purchase by the buyer's tile installer or general contractor. Red Rock Tileworks, LLC accepts no responsibility for quantities ordered. Once the design is selected, our associate will provide takeoff quantities for estimating purposes only and will attempt to directly contact the installer for the final required quantities of each item if requested.
Lead Times:
Orders are shipped FOB Nashville, TN. Most of our products are made to order. An estimated lead time is given at time of order placement and is subject to change. Cancellations are not allowed later than 48 hours of order placement.
Product Information:
All tiles are subject to variation in shade and size. Tile measurements are nominal. Tile is not guaranteed after delivery against chipping, crazing, cracking, or wear. Handmade and machine-made tiles are subject to irregularities in size, shape, color, warpage, moisture absorption, surface finish, texture, and dynamic coefficient of friction. Color variation from samples and displays, as well as within the shipment, is expected. All crackle- glazed ceramic tiles must be sealed, especially in wet environments, to minimize water penetration and tile discoloration. Crackle glazes will continue to crackle over time. Reseal crackle glaze tiles periodically for long-term maintenance. Solid glazes are subject to crackle upon installation and over time.
Blending and Dry Layout:
Ceramic tile requires blending, and it's the installer's responsibility to dry layout all materials to obtain the customer's approval of the blend before installation.
Payment Terms for Material:
Full payment is required on orders at the time of order, unless B2B credit terms have been established and are in good standing. Sales tax may change based on the tax code in effect on the date of shipment.
Storage Fees:
Red Rock Tileworks, LLC will store paid-in-full orders of merchandise free of charge until delivery is scheduled for up to 60 days atier the complete order is available. After 60 days, storage fees of $100 per pallet/per month will be incurred.
Freight and Delivery:
Freight and handling charges are added to Sales Orders/Invoices and are non-refundable. Orders that are not shipped within 60 days of placement are subject to potential freight increases. Re-delivery charges apply if no one is present to accept scheduled deliveries. Delivery address changes may incur additional charges.
FOB Inspection Requirements:
Inspect pallet/crate/box count and look for damage before signing the bill of lading. Open and inspect all merchandise upon delivery to the jobsite. Notify Red Rock Tileworks, LLC in writing within 48 hours of delivery if any discrepancy or concealed damage is discovered.
Returns/Cancellations for Tile:
It is the customer’s responsibility to check the material for any breakage or defects. Returns are only accepted should the product be defective due to the manufacturing process. Any defects must be reported in writing within 30 days of receipt of the product, and a sample of the product sent to Red Rock Tileworks for inspection. No claims for defective tile will be accepted after installation, regardless of the nature of the defect.
Cancellation of any tile order after 48 hours will result in forfeiture of payment and material. Material indicated as discontinued or final sale at the time of purchase is not eligible for return, cancellation, or exchange.
Warranties:
Red Rock Tileworks, LLC extends no warranties beyond the manufacturer's warranty. Conditions of Sale included here supersede any terms provided by the customer via purchase order or other agreements.
Delays:
Red Rock Tileworks, LLC shall not be responsible for delivery delays caused by factors beyond our control.
Credit Card Charges:
By signing this order, the client authorizes Red Rock Tileworks, LLC to debit the bank account provided or charge the credit card indicated for the full amount of the sales order/invoice.
Supplemental Information:
Open credits not applied to orders or refunded within 1 calendar year from the date of issuance will be considered abandoned.
This Agreement shall be exclusively construed in accordance with and governed by the internal laws of the State of Tennessee. Any disputes shall be resolved in the Superior Court of the State of Tennessee, County of Davidson, or in the Federal District Court for the District of Tennessee, located in Nashville, Tennessee.
By checking the box, the client agrees that it accurately reflects their wishes, and all changes or revisions must be in writing and signed before they can be processed.